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Technical Updates

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25 February 2010, 16:30hrs

We detected some technical issues on some of our virtual servers in Singapore: AERIS, BARRET, BEAUMAIN, CAIT, CID, GALAHAD, HADES, HIMALIA, JEZEBEL, KRUSTY, RHEA, TAURUS, TIFA, VINCENT, YUFFIE. Our engineers are currently working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 19:45hrs: Our engineers have isolated the problem to some issues on the storage area network, causing performance degradation to the servers. The problem has since been resolved.

We apologise for the inconvenience caused.

19 February 2010, 10:10hrs

We detected some technical issues on one of our core routers in Singapore, WEBVISCR02. Traffic was automatically re-routed to the other core router after some time. The problem has since been resolved after the router is being rebooted.

We apologise for the inconvenience caused.

11 February 2010, 17:45hrs

One of our Unix virtual servers in Singapore, BABYLON, is experiencing intermittent high load and thus have caused slow performance and time-out issue with the e-mail services. Our engineers are currently investigating the issue and is taking the necessary steps to stabilize the server.

Our engineers have performed a minor workaround to reduce the load of the server and have put the server under close monitoring.

Update on 12 February 2010, 09:45hrs: We have determined that part of the loading issue is due to disk I/O on the system. Our engineers had carried out an ad-hoc maintenance yesterday night to add in an extra disk to the server to spread the disk I/O loading on the server.

We are continuing to monitor the situation and working towards bring the server to an acceptable performance level.

We apologise for the inconvenience caused.

9 February 2010, 12:00hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, BABYLON. Our engineers have rebooted the server and performed file system checks on the server, and the server is now back up.

Update on 10 February 2010, 13:45hrs: The server experienced another technical issue today. Our engineers have rebooted the server and performed file system checks on the server, and the server is now back up.

Currently our engineers are still investigating to find the exact cause of the problem so that further recurrence of the problem can be minimised. Any further updates will be posted here.

We apologise for the inconvenience caused.

9 February 2010, 11:10hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, SINOPE, causing e-mails for some accounts across different domains were not delivered to the intended mailboxes, between approx. 10:00hrs and 11:08hrs.

The problem has been resolved after the mail server is being restarted at around 11:08hrs.

We apologise for the inconvenience caused.

30 January 2010, 10:30hrs

We have been informed today by the Internet Authority of Beijing that there might be a need to change the current IPs that is in use. The reason given was that the authorities are currently cracking down on illegal websites (e.g. gambling sites, porn etc ) and once found they will shut the site immediately. So as not to affect legal users, we were informed that we might need to change our IPs to those on their approved list of IPs. This is NOT a migration and we are not required to move our servers. We are still waiting for a confirmation on this IP change by the authorities and once it is announced to us, we will be keeping you informed of new IPs immediately.

We apologise for the inconvenience caused.

19 January 2010, 11:25hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, HIMALIA. Our engineers have rebooted the server and performed file system checks on the server, and the server is now back up.

We apologise for the inconvenience caused.

18 January 2010, 09:10hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, HESTIA. Our engineers are currently investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 09:15hrs: The server is now back up.

We apologise for the inconvenience caused.

15 January 2010, 11:30hrs

We detected some high latency and slowness problem affecting the network connectivity to our Singapore data center facilities from international sites. Local traffic within Singapore is not affected.

Currently our engineers are working with our upstream providers in Singapore to resolve the problem ASAP. Any further updates will be posted here.

Update at 11:45hrs: We have investigated and isolated the problem to a network attack to one of our customer's servers. The problem has been resolved after our upstream providers blocked the attack.

We apologise for the inconvenience caused.

15 January 2010, 07:00hrs

We detected some high latency and slowness problem affecting the network connectivity to our Hong Kong data center facilities. Currently our engineers are liaising with our Hong Kong providers to resolve the problem ASAP. Any further updates will be posted here.

Update at 07:55hrs: Our upstream providers have investigated and found out that the high latency is because of some high traffic, most probably an attack, going to one of our customers' servers. Problem has been resolved after our upstream providers blocked the attack.

Update at 10:30hrs: There's another high traffic going to another IP address, currently we are working with our upstream provider to block the attack. Any further updates will be posted here.

Update at 11:20hrs The attack has been blocked and network connectivity has been restored.

We apologise for the inconvenience caused.

11 January 2010, 18:25hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, JUNO. Our engineers are currently investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:35hrs: The server is now back up.

We apologise for the inconvenience caused.

11 January 2010, 17:10hrs

We detected some technical issues on one of our Unix virtual servers in US, IDA. Our engineers are currently working with our US partner to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:40hrs: Our engineers have investigated and isolated the problem on a faulty hard drive. Our engineers are currently working with our US partners to have the faulty hard drive replaced. Any further updates will be posted here.

Update at 18:50hrs: The server is now back up. A maintenance will be scheduled tonight to replace the faulty hard drive.

We apologise for the inconvenience caused.

6 January 2010, 14:30hrs

We detected some high latency and slowness problem affecting the network connectivity to our Hong Kong data center facilities. Currently our engineers are liaising with our Hong Kong providers to resolve the problem ASAP. Any further updates will be posted here.

Update at 15:00hrs: Our upstream providers have investigated and found out that the high latency is because of some high traffic, most probably an attack, going to one of our customers' servers. Problem has been resolved after our upstream providers blocked the attack.

We apologise for the inconvenience caused.

15 December 2009, 12:00hrs

We detected some technical issues on one of our Unix virtual servers in US, IDA. Our engineers have rebooted the server to resolve the problem and the server is now back up.

We apologise for the inconvenience caused.

15 December 2009, 10:30hrs

We detected some issues on one of the links to one of our upstream providers in Singapore. Traffic has been automatically re-routed to another available links. Customers might encounter slowness problem accessing their servers in Singapore from international sites. Local traffic within Singapore is not affected.

Currently we are working with our upstream providers to resolve the connection issues ASAP. Any further updates will be posted here.

We apologise for the inconvenience caused.

15 December 2009, 10:10hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, STYX, affecting its POP services. Other services such as SMTP and HTTP (web) were not affected.

Our engineers have resolved the problem and the POP services have since been restored.

We apologise for the inconvenience caused.

12 December 2009, 19:45hrs

We detected some high latency and slowness problem affecting the network connectivity to our Singapore data center facilities from international sites. Local traffic within Singapore is not affected. Currently our network engineers are still working with our upstream providers in Singapore to resolve this problem ASAP. Any further updates will be posted here.

We apologise for the inconvenience caused.

7 December 2009, 18:50hrs

We detected some technical issues on one of our Windows VPS servers in Singapore, SGWINVZ02. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 19:15hrs: The server is now back up.

We apologise for the inconvenience caused.

4 December 2009 21:20hrs

We detected some technical issues on one of our Windows virtual servers in Singapore, ODIN. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 21:35hrs: The server is now back up.

We apologise for the inconvenience caused.

4 December 2009, 19:30hrs

We experienced a power issue related to the same problem on the 21 November 2009, that has affected an isolated section of the data center. Our engineers are still working with our power vendors to resolve the problem. Any further updates will be posted here.

We apologise for the inconvenience caused.

2 December 2009, 14:15hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, HIMALIA. Our engineers have rebooted the server to resolve the problem and the server is now back up.

We apologise for the inconvenience caused.

1 December 2009, 18:20hrs

We detected some network connectivity issues to our Shanghai data center facilities in China. We have immediately escalated this problem to our upstream provider in Shanghai for them to resolve the problem ASAP. Any further updates will be posted here.

Update at 21:20hrs: Our upstream provider has resolved the problem and network connectivity to our Shanghai data center facilities has been restored.

We apologise for the inconvenience caused.

26 November 2009, 09:15hrs

We detected some technical issues on one of our Windows virtual servers in Singapore, TIFA. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 09:45hrs: Our engineers have investigated and isolated the problem to be due to a hardware issue. Our engineers have replaced the server with a new set of hardware and the server is now back up.

We apologise for the inconvenience caused.

24 November 2009, 10:30hrs

We detected intermittent technical issues on one of our Unix virtual servers in Singapore, MATIS, affecting its SMTP services. Other services such as POP and HTTP (web) are not affected.

Our engineers have resolved the problem and SMTP services have since been restored.

We apologise for the inconvenience caused.

23 November 2009, 17:00hrs

We detected intermittent technical issues on one of our Unix virtual servers in Singapore, HESTIA, since earlier this morning, affecting its SMTP services. Other services such as POP and HTTP were not affected.

Our engineers have resolved the problem and the SMTP service on the server is now running fine.

We apologise for the inconvenience caused.

21 November 2009, 17:30hrs

An isolated power issue affected a section of one of our data center wings in Singapore. Some servers were affected and our engineers are currently working to get the servers up and running. Our engineers are also currently working with our power vendors to investigate the exact cause of the problem. Any further updates will be posted here.

Update on 22 November 2009, 01:00hrs: Another isolated power issue affected the same section of the data centre. Currently our engineers are still working with our power vendors to investigate the exact cause of the problem. Any further updates will be posted here.

Update on 24 November 2009, 07:30hrs: We experienced another minor power issue that has affected an isolated portion of the data center. Our engineers are still working with our power vendors to investigate the exact cause of the problem.

Update on 24 November 2009, 22:45hrs: We have isolated a minor problem in one of our data center sectors. An emergency maintenance has been scheduled for the following period:

Date: Thursday, 26 November 2009
Time: 00:00hrs - 06:00hrs

The maintenance window is 6 hours but the estimated amount of maintenance time is 2-3 hours.

We apologise for the inconvenience caused.

18 November 2009, 09:30hrs

We detected some network connectivity issues to certain subnets within our Singapore data center facilities. Our engineers have investigated on this matter and found out that the problem is due to some technical issues on a distribution switch.

The technical problem has since been rectified and network connectivity has since been restored.

We apologise for the inconvenience caused.

12 November 2009, 17:30hrs HKT/SGT

We detected some routing issues affecting certain subnets within our Hong Kong data center facilities. Our engineers have investigated on this matter and found out that it's due to some network routing problem on our upstream provider' network in Hong Kong.

Currently we are getting our Hong Kong upstream provider to resolve the problem ASAP. Any further updates will be posted here.

12 November 2009, 16:50hrs HKT/SGT

We detected some high latency and slowness problem affecting certain subnets within our Hong Kong data center facilities, due to some network attack to one of our customer's servers. The problem has been resolved after the network attack is being blocked.

We apologise for the inconvenience caused.

10 November 2009, 20:00hrs HKT/SGT

We detected some routing issues affecting certain subnets within our Hong Kong data center facilities. Our engineers have investigated on this matter and found out that it's due to some network routing problem on our upstream provider' network in Hong Kong.

Currently we are getting our Hong Kong upstream provider to resolve the problem ASAP. Any further updates will be posted here.

Update on 11 November 2009, 01:00hrs HKT/SGT: Our Hong Kong upstream provider has resolved the network routing issues. Currently network connectivity to affected subnets have been restored and we are still monitoring the network closely.

Update at 01:40hrs HKT/SGT: The routing issue happens again, currently we're getting our upstream provider to resolve the problem ASAP. Any further updates will be posted here.

Update at 09:30hrs HKT/SGT: Our Hong Kong upstream provider has resolved the problem and network connectivity has been restored.

We apologise for the inconvenience caused.

9 November 2009, 10:00hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, PANDORA, affecting its SMTP services. Other services such as web and POP were not affected. Our engineers have fixed the problem and the affected services have been fully restored.

We apologise for the inconvenience caused.

31 October 2009, 09:00hrs

We detected some high latency and slowness problem affecting the network connectivity from certain networks to our Singapore data center facilities, due to some network attack to one of our customers' server. The problem has been resolved after the network attack is being blocked.

We apologise for the inconvenience caused.

29 October 2009, 17:35hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, SGVS01, affecting its web and FTP services. Other services such as e-mails are not affected. Our engineers have rebooted the server and the services are now back up.

We apologise for the inconvenience caused.

16 October 2009, 11:40hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, CALYPSO, affecting its e-mail services. Other services such as web and FTP are not affected. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:10hrs: Our engineers have resolved the problem and the service is now back up.

We apologise for the inconvenience caused.

12 October 2009, 10:45hrs

We detected some network connectivity issues to certain subnets within our Singapore data center facilities. Our engineers have performed investigation and isolated the problem to one of our core routers. Traffic was automatically re-routed to the other router after some time.

The problem has been resolved after the router is being rebooted and network connectivity has since been fully restored after traffic is re-routed back.

Update at 16:40hrs: The same router experienced the same problem, have been rebooted and network connectivity has been restored. Currently our engineers are still investigating to find the exact cause of the problem and prevent similar problems from happening in the future. Any further updates will be posted here.

We apologise for the inconvenience caused.

5 October 2009, 16:15hrs

We detected some technical issues on one of our Windows virtual server in Singapore, KRUSTY. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 17:35hrs: Our engineers have isolated the problem to be due to hardware issue. We have replaced the server with a new set of hardware and the server is now back up.

Update at 21:50hrs: The server is experiencing technical issues again. Currently our engineers are working to resolve the problem ASAP.

Update at 22:30hrs: The server is now back up, and our engineers are still monitoring the server closely.

Update on 7 October 2009, 11:30hrs: The server is currently experiencing some technical issues again. Currently our engineers are still working to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:15hrs: The server is now back up, however our engineers are still doing some maintenance on the server and intermittent downtimes are expected.

Update on 8 October 2009, 11:30hrs: The server is currently experiencing some technical issues again. Currently our engineers are still working to resolve the problem ASAP. Any further updates will be posted here.

Update at 13:30hrs: Our engineers have detected some issues on one of the hard disks. The server is back up now after the faulty hard disk is replaced. Our engineers also have replaced the server with another set of new hardware.

We apologise for the inconvenience caused.

25 September 2009, 16:30hrs

We detected some network connectivity issues to one of our subnets within Beijing data center facilities. We have immediately escalated this problem to our upstream provider in Beijing for them to resolve the problem ASAP. Any further updates will be posted here.

We apologise for the inconvenience caused.

14 September 2009, 16:00hrs

We detected some network connectivity issues to one of subnets within Singapore data center facilities. Our engineers have performed investigation and isolated the problem to a network module on one of our core switches. Traffic was automatically re-routed to our other core switch after some time.

The problem has been resolved after the network module is being reset and traffic has been re-routed back.

We apologise for the inconvenience caused.

14 September 2009, 12:00hrs

We detected some high load issues on one of our Unix virtual servers in Singapore, PANDORA, causing intermittent slowness and high latency problem on some of its services such as e-mail and web. Currently our engineers are working to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:30hrs: Our engineers have investigated further and found out that the server's high load is due to some DDOS attacks to one of the sites hosted on the server. The problem has been resolved after the attack is being blocked.

We apologise for the inconvenience caused.

9 September 2009, 17:20hrs

We detected intermittent technical issues on one of our Unix virtual servers in Singapore: TITAN, affecting its SMTP services. Other services such as POP and HTTP (web) are not affected.

Currently our engineers are working on to investigate on the exact cause of the problem and resolve the problem permanently. Any further updates will be posted here.

Update on 10 September 2009, 15:35hrs: Our engineers have performed a thorough investigations and found out that the problem is due to some physical issues with the hard disk. An urgent maintenance has been scheduled tonight to replace the hard disk. More information about the maintenance can be found here.

Update on 11 September 2009, 11:00hrs: Our engineers have replaced the faulty hard drive last night. So far the server has been running fine without any issues after the hard drive is being replaced, and our engineers are currently monitoring the server closely.

Update at 17:30hrs The intermittent problem happens again today, it seems that replacing the faulty hard disk doesn't resolve the problem. Currently our engineers are doing their best to investigate to find out the exact cause of the problem and resolve the root cause of the problem. Any further updates will be posted here.

Update on 15 September 2009, 16:50hrs: After further investigation and troubleshooting, our engineers have performed a workaround on the server to resolve the problem.

We apologise for the inconvenience caused.

8 September 2009, 13:00hrs

We detected high latency and packet loss affecting network connectivity to our Hong Kong data center facilities. Currently we are working with our Hong Kong upstream providers to resolve the problem ASAP. Any further updates will be posted here.

Update at 14:15hrs: The high latency is due to some high traffic to a particular server, and the problem has been resolved after our upstream provider blocked the traffic.

We apologise for the inconvenience caused.

26 August 2009, 16:15hrs SGT

We detected high latency affecting network connectivity from our Singapore network to some international destinations. Currently we are working with our upstream providers to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:30hrs: The high latency is due to some DDOS attack to one of our customer's servers, and the problem has been resolved after the attack is being blocked.

We apologise for the inconvenience caused.

24 August 2009, 14:15hrs SGT

We detected some technical issues on one of our Unix virtual servers in US: IDA. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 14:35hrs SGT: Our engineers have rebooted and performed file system checks on the server and the server is now back up.

We apologise for the inconvenience caused.

17 August 2009, 13:05hrs SGT

We detected some technical issues on some of our Windows virtual servers in Singapore: ALEXANDER, BAHAMUT, BEAUMAIN, CID and NANAKI. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 13:18hrs: The problem is due to storage connection issues and our engineers have resolved the problem.

We apologise for the inconvenience caused.

12 August 2009, 11:45hrs SGT

We detected high latency on the network connectivity between Singapore and certain networks in US. Our upstream providers have reported that there's a suspected APCN2 submarine cable failure issue which might be the cause of the problem. Currently our upstream providers are still investigating. Any further updates will be posted here.

Update on 13 August 2009, 10:00hrs SGT: Our upstream providers have re-routed the traffic to other available links. Network connectivity to most of the affected destinations is back to normal.

We apologise for the inconvenience caused.

4 August 2009, 10:45hrs SGT

We detected some technical issues on some of our Windows virtual servers in Singapore: ALEXANDER, BAHAMUT, BEAUMAIN, CID and NANAKI. Currently our engineers are working on to resolve the problem ASAP. Any further updates will be posted here.

Update at 11:35hrs: Our engineers have investigated and found out that there's some issues with one of the hard drives. The problem has been resolved after the faulty hard disk is being replaced.

We apologise for the inconvenience caused.

3 August 2009, 18:00hrs SGT

One of our Windows virtual servers in Singapore, NANAKI, is currently experiencing some technical issues in serving ASP pages. Other services are not affected. Currently our engineers are working in resolving the problem ASAP. Any further updates will be posted here.

Update on 4 August 2009, at 00:45hrs: The ASP issues have been resolved.

We apologise for the inconvenience caused.

31 July 2009, 17:15hrs SGT / 14:45hrs IST

We detected some technical issues on one of our Windows VPS servers in India, INWINVZ01. Currently our engineers in India are working to get the server back up ASAP. Any further updates will be posted here.

Update on 2 August 2009, 21:00hrs IST: Our engineers have resolved the problem and the server is now back up.

We apologise for the inconvenience caused.

8 July 2009, 10:45hrs

We detected some technical issues on one of our Unix virtual servers in US, IDA. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

Update at 15:00hrs: The same problem happened again, and our engineers have rebooted the server and perform another file system checks again to bring up the server.

Our engineers have conducted a thorough investigations on this issue and found that the problem is due to hard disk issue. A maintenance will be scheduled this weekend to replace the faulty hard disk with a new one, to resolve the problem permanently.

Any further updates with regards to the planned maintenance can be found on the maintenance page.

We apologise for the inconvenience caused.

29 June 2009, 12:30hrs

We detected some intermittent technical issues on one of our Unix virtual servers in Singapore, STYX, affecting the POP (receiving e-mails) service earlier. Other services such as SMTP (sending e-mails) and HTTP (web) were not affected.

Our engineers have resolved the problem and the POP service is now back up.

We apologise for the inconvenience caused.

24 June 2009, 11:50hrs

We detected some technical issues on one of our Unix mail servers in Singapore, SGMS01, affecting the e-mail services. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 11:58hrs: The technical issues have been resolved, and the services are already back up.

We apologise for the inconvenience caused.

23 June 2009, 10:40hrs

One of our Windows shared MS-SQL server in Singapore, TAURUS, was having some technical issues, affecting its MS-SQL service. Our engineers have restarted the MS-SQL service to resolve the problem. The service is now back up and currently we are monitoring it closely.

Update at 17:45hrs: The problem occurred again earlier in the afternoon. Our engineers have investigated on this matter and found out that the problem is due to high CPU load caused by some massive queries to one of our customer's database.

Our engineers have resolved the high CPU load issue and have monitored the server to be stable in the past couple of hours. Currently we're still monitoring the server closely.

We apologise for the inconvenience caused.

09 June 2009, 16:10hrs

One of our Unix virtual servers in Singapore, Titan, was hung. We have rebooted the server and performed some file system maintenance on the server and the server is already back up at about 16:40hrs.

We apologise for the inconvenience caused.

29 May 2009, 09:50hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, TITAN. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 10:50hrs: The server was experiencing hardware issue. Our engineers have replaced the server with a new set of hardware and the server is now back up.

We apologise for the inconvenience caused.

27 May 2009, 16:20hrs

We detected some intermittent technical issues on one of our Unix virtual servers in Singapore, HESTIA, affecting its SMTP services. POP and web services are not affected. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:30hrs: The problem has been resolved, and currently our engineers are monitoring the SMTP services closely.

We apologise for the inconvenience caused.

22 May 2009, 14:30hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, CALYPSO, affecting its POP services. SMTP and web services are not affected. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 15:00hrs: The problem has been resolved and the POP service is now back up.

We apologise for the inconvenience caused.

22 May 2009, 11:50hrs

We detected some technical issues on one of our Windows virtual servers in Singapore, MAGGIE. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:25hrs: The server is now back up and our engineers are still monitoring the server closely.

We apologise for the inconvenience caused.

19 May 2009, 09:30hrs

We detected some high latency and network connectivity issues affecting certain subnets in our Singapore data center network, due to high UDP traffic to one of our customers' server. The problem has been resolved after the illegitimate high traffic is being blocked.

We apologise for the inconvenience caused.

8 May 2009, 09:50hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, RHEA. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 10:25hrs: The server is now back up.

We apologise for the inconvenience caused.

29 April 2009, 10:50hrs

We detected some technical issues on one of our Unix virtual servers in US, IDA. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

Update on 4 May 2009, 13:15hrs: The server is having technical problem again. Our engineers have rebooted the server and performed another file system checks on the server, and the server is now back up.

Currently our engineers are investigating to find out the exact cause of the problem and minimise the recurrence of the problem in the future.

We apologise for the inconvenience caused.

29 April 2009, 10:45hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, MATIS, affecting its SMTP service. Our engineers have resolved the problem and the service is now back up.

We apologise for the inconvenience caused.

27 March 2009, 11:15hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, CALYPSO. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 11:30hrs: The server is now back up.

We apologise for the inconvenience caused.

27 March 2009, 10:15hrs

We detected some technical issues on one of our shared MS-SQL servers in Singapore, TAURUS. Our engineers have resolved the problem and the MS-SQL services are now back up.

We apologise for the inconvenience caused.

26 March 2009, 15:45hrs

Conficker Worm

It has come to our attention that a variant of computer virus/worm called Conficker, also known as Kido or Downadup, has been reportedly spreading on the Internet. It is said to have infected between 9 million to 15 million computers worldwide.

The worm exploits a known vulnerability in the Windows Server service used by Windows 2000, Windows XP, Windows Vista, Windows Server 2003, Windows Server 2008, and the Windows 7 Beta. It is also reported that the new variant of the worm is said to have payload that will activate on 1 April 2009.

More information about the Conficker worm can be found at these URLs:

http://www.microsoft.com/protect/computer/viruses/worms/conficker.mspx
http://en.wikipedia.org/wiki/Conficker
http://tech.yahoo.com/blogs/null/128643/beware-conficker-worm-come-april-1/

We strongly recommend all our customers having Windows dedicated or co-location servers with us to always install the latest patches from Microsoft, to ensure that your servers are not vulnerable to the exploit used by the Conficker worm. We also strongly recommend you to perform a full-scan of your servers using the anti-virus software protection that you have, with the latest signature update, to ensure that your servers are not infected by the virus. Most antivirus software, including the one provided by Webvisions' antivirus services, can detect and block/remove the worm/virus.

You can engage our site-admin service for us to perform the necessary patches installation and removal of the virus if your server is already infected. $250/hour site-admin charges (during office hours) apply. For our SecureGuard customers, this is already part of the services we provide under the SecureGuard service. More information with regards to our site-admin service can be found at this URL:

http://www.webvisions.com/services/siteadmin.html

Thank you.

27 March 2009, 22:00hrs - 02:00hrs (the next day)

Date range of maintenance : 27 Mar 2009
Time range of maintenance : 22:00hrs - 02:00hrs (the next day)

Nature of maintenance : Software patch
Description of maintenance : Installation of Windows patches.

Related bulletin/article(s) : -
Related URL(s) : -

Servers affected :
- SGWINVZ01
- Cloud
- Aeris
- NAS
- Krusty
- win-101-sh.webvis.net
- Hades
- Alexander
- Fenrir
- Barret
- Bart
- Yuffie
- Mail-list (eMarketer)
- Cid
- Ifrit
- Itchy
- Nanaki
- Vincent
- Beaumain
- Ars01
- Sbwin (Webxpress)
- Galahad
- Chocobo
- Cait
- Scratchy
- Tifa
- Heaven
- Bahamut

Reboot REQUIRED
Services affected and how long : Approx. 30mins for each server.

24 March 2009, 12:15hrs

One of our Unix virtual servers in Singapore, HIMALIA, is having some intermittent technical issues since this morning, affecting its SMTP services. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:30hrs: Our engineers have resolved the problem at around 12:35hrs earlier today, and currently our engineers are still monitoring the server closely. The services are much stable now.

We apologise for the inconvenience caused.

17 March 2009, 17:15hrs

One of our Unix virtual servers in Singapore, CALYPSO, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 17:45hrs: The server is now back up.

We apologise for the inconvenience caused.

16 March 2009, 17:45hrs

One of our Unix virtual servers in Singapore, TITAN, was having some technical issues, affecting some of its services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

16 March 2009, 10:55hrs

One of our Unix virtual servers in Singapore, ELARA, was having some technical issues, affecting some of its services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

15 March 2009, 12:00hrs

We detected some high latency and packet loss on the network connectivity to our Hong Kong data center facilities, affecting certain subnets. We have since immediately reported and escalated this problem to our Hong Kong upstream provider for their investigation.

We noticed that the network connectivity has been fully restored at around 14:15hrs. Any reports from our Hong Kong upstream provider, if any, will be posted here.

We apologise for the inconvenience caused.

13 March 2009, 10:00hrs

One of our shared hosting server Pandora was down this morning around 8:45am causing all services to be unavailable. The server was found to be unresponsive to keyboard and a reset was carried out. After a file system check, the server was up on 9:30am. We are still investigating to see if we can determine the cause of this incident.

Update at 15:30hrs: Pandora was down again and it is found that the power socket for this server is faulty and the server has lost power. The server now is connected to a different power socket and back online after file system check due to unexpected power down.

We apologise for the inconvenience caused.

12 March 2009, 15:10hrs

We detected some high latency and packet loss on the network connectivity to our Hong Kong data center facilities. We have reported this problem to our Hong Kong upstream provider and we are waiting for further updates from them. Any further updates will be posted here.

Update at 15:20hrs: We noticed that network connectivity to our Hong Kong data center facilities have been restored, except to certain subnets within our network. Any further updates will be posted here.

Update at 17:00hrs: Network connectivity to the rest of our Hong Kong data center network has been fully restored.

We apologise for the inconvenience caused.

10 March 2009, 15:00hrs

One of our Unix VPS servers in Singapore, SGVZ03, experienced hard disk failures last night. Our engineers have performed a system repair on the system, however due to earlier broken mirror, the data was reverted back to the one dated 20 February 2009.

We are currently performing a restoration of the data from our daily backup dated yesterday (9 March 2009). Any further updates will be posted here.

We apologise for the inconvenience caused.

9 March 2009, 10:00hrs

We have received reports from many SingNet users that they are not able to access their servers hosted in Webvisions' Singapore data center facilities. Our network engineers have performed initial investigations and detected some possible routing issues over at SingNet/SingTel-IX network.

We have reported this problem to SingNet/SingTel-IX NOC and we are currently working together with them to investigate and resolve the problem ASAP. Any further updates will be posted here.

Update at 12:40hrs: The routing issues have been resolved. Currently we are waiting for any updates/reports provided by SingNet/SingTel-IX NOC with regards to this matter. Any further updates/reports from them, if any, will be posted here.

We apologise for the inconvenience caused.

3 March 2009, 19:00hrs

We detected some high latency and packet loss on the network connectivity to our Hong Kong data center facilities. We have reported this problem to our upstream provider in Hong Kong and they are currently investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 19:40hrs: Our upstream provider has reported that the network connectivity issue is due to some network attack to one of the servers. The problem has been resolved after the attack is being blocked.

We apologise for the inconvenience caused.

2 March 2009, 12:25hrs

We detected some technical issues on one of our Windows servers in Singapore, MAGGIE. Currently our engineers are working to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:55hrs: Our engineers have resolved the problem and the server is now back up.

We apologise for the inconvenience caused.

25 February 2009, 18:30hrs

We detected some technical issues on one of our Windows servers in Singapore, ODIN. Currently our engineers are working to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:55hrs: The technical problem has been resolved and the server is now back up.

We apologise for the inconvenience caused.

21 February 2009, 00:30 hrs

A minor, isolated power issue affected a few racks in one of our Data Center wings in Singapore for a period lasting less than 5 minutes. A few servers were temporarily affected as a result and our engineers are looking into this currently.

Update at 11:00hrs: One of our shared MS-SQL database server in Singapore, AERIS, experienced hardware issue due to the power issue. Currently our engineers are preparing a new set of hardware to replace the faulty hardware. Any further updates will be posted here.

Update on 22 February 2009, 06:30hrs: The AERIS server is now back up. Our engineers have performed restoration from our backup dated 15 February 2009.

Update on 23 February 2009, 12:00hrs: After further investigation, it was found out that there was problem with one set of our redundant UPS systems. We do not know the root cause of the issue yet. However, our UPS vendors and LEW (Licensed Electrical Workers) engineers are investigating. We will provide you with details of the problem cause once we obtain their opinion of the problem, including details of any solution required.

We apologise for the inconvenience caused.

6 February 2009, 17:35hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, CALYPSO. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:05hrs: The problem has been resolved and the server is now back up.

We apologise for the inconvenience caused.

23 January 2009, 17:45hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, TITAN, affecting its SMTP services. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:10hrs: Our engineers have resolved the problem and the SMTP service is now back up.

Update on 5 February 2009, 16:00hrs: The SMTP problem was detected again. Our engineers have resolved the problem and the SMTP service is now back up.

Currently our engineers are investigating the exact cause of the problem to minimise the recurrence of the problem in the future.

We apologise for the inconvenience caused.

23 January 2009, 10:15hrs

We detected some technical issues on one of our Windows virtual servers in Singapore, ALEXANDER, affecting its SMTP services. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 10:30hrs: Our engineers have resolved the technical issues and the SMTP service is now back up.

We apologise for the inconvenience caused.

19 January 2009, 14:50hrs

We detected some technical issues on one of our links to one of our upstream providers, SingTel-IX. Traffic has been automatically re-routed through other available links connected to another upstream provider.

We have contacted our upstream provider SingTel-IX with regards to this matter and currently they are investigating. Any further updates will be posted here.

Update at 16:30hrs: Our provider SingTel-IX has resolved the problem and the link is now back up.

Update on 20 January 2009, 14:45hrs: The link to SingTel-IX is down again. Currently our upstream provider SingTel-IX is investigating. Any further updates will be posted here.

Update at 15:15hrs: The link is now back up. Currently we are monitoring the link closely.

We apologise for the inconvenience caused.

16 January 2009, 17:30hrs

We detected some technical issues on one of our Unix servers in Singapore, CALYPSO. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update on 17:46hrs: The technical issues have been resolved and the server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

13 January 2009, 16:30hrs

We detected some intermittent technical issues on one of our Unix servers in Singapore, EUROPA. Currently our engineers are investigating to resolve the problem permanently. Any further updates will be posted here.

Update at 18:00hrs: Our engineers have resolved the technical issues and currently they are monitoring the server closely to ensure its stability.

We apologise for the inconvenience caused.

9 January 2009, 22:50hrs

We detected some slowness problem affecting the network connectivity from certain networks to our Singapore data center, due to some network attack to one of our customers' servers. We have blocked the attack and network connectivity is now back to normal.

We apologise for the inconvenience caused.

7 January 2009, 18:20hrs

One of our Unix virtual servers in Singapore, TITAN, was having some technical issues, affecting some of its services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

7 January 2009, 12:10hrs

We detected some intermittent technical issues on one of our Unix servers in Singapore, HELIOS, affecting its SMTP service. Our engineers have restarted the SMTP service and it's already back up. Currently our engineers are still monitoring the server closely to ensure its stability.

We apologise for the inconvenience caused.

23 December 2008, 15:45hrs

We detected some network connectivity issues to one of our distribution switches in Hong Kong, affecting some servers hosted in our Hong Kong data center facilities. Currently our network engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Updates at 16:15hrs: Our engineers have isolated the problem to a technical issue on the distribution switch. The problem has been resolved after the distribution switch is being rebooted.

We apologise for the inconvenience caused.

23 December 2008, 14:15hrs

One of our Windows virtual servers in Singapore, CHOCOBO, was having some technical issues affecting its HTTP (web) and FTP services. Our engineers have restarted the IIS services and the affected services were restored. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

22 December 2008, 14:30hrs

We detected some routing issues affecting certain subnets within our Hong Kong data center facilities. Currently our network engineers are liaising with our Hong Kong upstream providers to resolve the issue ASAP. Any further updates will be posted here.

Updates at 14:50hrs: Our Hong Kong upstream provider has resolved the routing issues and network connectivity to affected subnets have been restored.

We apologise for the inconvenience caused.

19 December 2008, 11:30hrs

One of our Unix virtual servers in Singapore, TITAN, was having some technical issues, affecting some of its services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

18 December 2008, 10:20hrs

One of our machines in the US facility, FENRIR, is experiencing some instability currently. To ensure that the downtime is minimised, we are preparing to install a new server and migrate all customers' data from the old server to the new server. Once installed, customer accounts will be migrated over without interruption. Any further updates will be posted here.

Update on 19 December 2008, 18:00hrs: The new server has arrived in our data center facilities. Currently the server are being mounted and connected to the network. Our engineers will start performing the data migration from the old server to the new server soon. Any further updates will be posted here.

Update on 20 December 2008, 22:00hrs: We will disable the IIS service on FENRIR server between 12:30am and 02:30am tonight to facilitate the website data migration from the old server to the new server.

Update on 22 December 2008, 15:20hrs: We will proceed to perform the switchover of all the sites on FENRIR from the old server to the new server, starting from around 15:45hrs today.

Update at 23:30hrs: All the sites have been switched over to the new server. Currently, the new server is running fine, and we are still monitoring the server closely.

Since the new server is being built from scratch, all the FTP passwords have to be reset, and specific permission settings have to be reset as well. Customers can send an e-mail to support@webvisions.com to have the password to be changed and for specific folder permission to be set up.

We apologise for the inconvenience caused.

17 December 2008, 11:40hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, EUROPA, affecting its SMTP (e-mail) and HTTP (web) services. The technical issues have been resolved after the affected services are being restarted.

We apologise for the inconvenience caused.

17 December 2008, 11:15hrs

We detected some technical issues on one of our Unix virtual servers in Singapore, STYX, affecting its SMTP (e-mail) and MYSQL services. The technical issues have been resolved after the SMTP service is restarted.

We apologise for the inconvenience caused.

2 December 2008, 1525hrs

We detected some slowness problem affecting the network connectivity from certain networks to our Singapore data center, due to some network attack to one of our customers' servers. We have blocked the attack and network connectivity is now back to normal.

We apologise for the inconvenience caused.

30 November 2008, 10:30hrs

One of our distribution switches experienced problems which caused some of the servers connected to it to experience high latency or network unavailability. The problem was resolved after our network team was brought in to reboot the switch.

We apologise for the inconvenience caused.

30 November 2008, 09:00hrs

SG Data Center - 4 of our coolers tripped today during the annual generator maintenance that started at 8.45am. We have called our electrical engineers in to work on them. The coolers were recovered by 9.30 am.

We apologise for the inconvenience caused.

21 November 2008, 17:00hrs

One of our Unix virtual servers in Singapore, TITAN, was having some technical issues, affecting some of its services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

20 November 2008, 16:30hrs

One of our Windows virtual servers in US, FENRIR, is having some technical issues. Currently our engineers are performing an urgent server maintenance on the server to resolve the problem ASAP. Any further updates will be posted here.

Update at 18:30hrs: The maintenance has been performed, however the root cause of the problem is not yet resolved. Our engineers will schedule another maintenance to resolve the problem. Any further updates will be posted here.

Update on 22 November 2008, 11:00hrs: The server went down again, and was back up after a hard reboot. Currently our engineers are still investigating to find the exact cause of the instability problem and resolve the problem permanently. Any further updates will be posted here.

We apologise for the inconvenience caused.

18 November 2008, 13:30hrs

One of our Unix virtual servers in Singapore, TITAN, was having some technical issues, affecting its SMTP and HTTP (web) services. Our engineers have rebooted the server and performed some file system checks on the server. The server is now back up. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

4 November 2008, 14:45hrs

One of our Unix virtual servers in Malaysia, HORAE, was having some technical issues, affecting its SMTP and HTTP (web) services. Our engineers have resolved the technical problem and the services are now back up. Currently we are monitoring the server closely.

We apologise for the inconvenience caused.

4 November 2008, 10:05hrs

One of our Windows virtual servers in Singapore, BEAUMAIN, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:00hrs: Our engineers have investigated the problem and found out that the problem is due to some issue on the hardware and hard disk. Currently we are replacing the server with a new set of hardware, and performing a check disk to ensure the integrity of the operating system and the data. Any further updates will be posted here.

Update at 14:45hrs: The server is now back up. Currently we are monitoring the server closely.

We apologise for the inconvenience caused.

30 October 2008, 12:35hrs

We detected some high latency and slowness issues affecting certain subnets in our Singapore data center network. Currently network connectivity has been restored and our network engineers are currently investigating to find the exact cause of the problem. Any further updates will be posted here.

Update on 17:00hrs: Our network engineers have investigated and isolated the problem to a faulty module on one of our core routers. Traffic was automatically re-routed to the other router, and network connectivity was still up despite higher latency than usual, causing slowness problem to certain networks.

The faulty module has been isolated, and a network maintenance will be scheduled to replace the faulty module.

We apologise for the inconvenience caused.

29 October 2008, 18:00hrs

One of our Unix virtual servers in Singapore, PANDORA, is having some intermittent technical problems on its SMTP services. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 20:15hrs: Our engineers have resolved the problem, and the SMTP service on PANDORA has been fully restored.

We apologise for the inconvenience caused.

23 October 2008, 11:00hrs

One of our Unix virtual servers in Singapore, EUROPA, is having some technical problems, causing intermittent disruption to the web and e-mail services. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 11:30hrs: Our engineers have isolated the problem to be due to a hardware issue, and the problem has been resolved after the server is being replaced with a new set of hardware. Currently we are monitoring the server closely.

We apologise for the inconvenience caused.

20 October 2008, 11:45hrs

One of our Unix virtual servers in US, HALLEY, is having some intermittent problems on its SMTP and POP services. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:15hrs: Our engineers have isolated the problem to be due to an issue with one of the hard disks. The faulty hard disk has been isolated and the services have been restored. A server maintenance will be scheduled to replace the faulty hard disk.

We apologise for the inconvenience caused.

17 October 2008, 18:00hrs

One of our Windows virtual servers in Singapore, BAHAMUT, is having some technical issues, causing intermittent disruption to the web and e-mail services. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 22:15hrs: The problem was due to a hard disk issue, and our engineers have resolved the problem by inserting a new hard disk into the system. The services are now back up.

We apologise for the inconvenience caused.

15 September 2008, 15:20hrs

Some services on one of our Unix virtual servers in US, HALLEY, are intermittently going up and down since this morning. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:20hrs: The technical problem has been resolved and the services are now back up.

We apologise for the inconvenience caused.

21 August 2008, 02:00hrs

We detected some issues on the network connectivity to our Hong Kong data center facilities. We have liaised with our data center partner in Hong Kong to investigate the problem and managed to isolate the problem to be due to very high traffic from some of the servers in the data center. The problem has been resolved after the affected servers are being isolated from the network.

We apologise for the inconvenience caused.

29 July 2008, 15:30hrs

We detected some issues on our international link to Pacific Internet, affecting some virtual servers still using PacNet's IP addresses. For most of other customers, traffic was automatically re-routed through other upstream providers.

We have reported this issue to Pacific Internet and currently their engineers are investigating on this matter. Any further updates will be posted here.

Update at 15:35hrs: The link is now back up, and network connectivity has been restored.

We apologise for the inconvenience caused.

16 July 2008, 15:30hrs

One of our Unix virtual servers in Singapore, TITAN, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:00hrs: The server is now back up.

We apologise for the inconvenience caused.

3 July 2008, 11:30hrs

One of our Windows virtual servers in Singapore, CHOCOBO, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Updates at 12:00hrs: The technical issues have been resolved. Currently our engineers are monitoring the server closely.

We apologise for the inconvenience caused.

2 July 2008, 15:30hrs

We detected some high latency and network connectivity issues affecting certain subnets in our Singapore data center network, due to high UDP traffic to one of our customers' server. The problem has been resolved after the illegitimate high traffic is being blocked.

We apologise for the inconvenience caused.

27 May 2008, 16:15hrs

We detected some issues on our international links to Pacific Internet, affecting some virtual servers still using PacNet's IP addresses. For most of other customers, traffic was automatically re-routed through other upstream providers.

Our upstream provider Pacific Internet has resolved the problem and network connectivity has been fully restored.

We apologise for the inconvenience caused.

7 May 2008, 17:50hrs

One of our Windows virtual servers in Singapore, GALAHAD, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update on 18:10hrs: Our engineers have replaced the hardware and the server is now back up. Currently our engineers are monitoring it closely.

We apologise for the inconvenience caused.

25 April 2008, 18:00hrs

We detected some network issues within one of our upstream provider's network, Starhub. At the moment, traffic has been re-routed through our other upstream provider, however customers might experience delay when accessing servers from international sites. Local network is not affected.

Currently our network engineers are liaising with Starhub to have the problem resolved ASAP. Any further updates will be posted here.

Update at 23:50hrs: Starhub has resolved the problem and network connectivity has been fully restored.

We apologise for the inconvenience caused.

14 April 2008, 17:00hrs

One of our Unix virtual servers in Singapore, JUNO, was having some issues on the SMTP service. Our engineers have fixed the issue and now the SMTP service is already back up.

We apologise for the inconvenience caused.

11 April 2008, 12:15hrs

One of our Unix virtual servers in Singapore, HELIOS, was having some technical issues. The server was experiencing file system related problem and our engineers have performed file system checks to repair the server. The server is now back up.

Our engineers have found the root cause of the problem and a maintenance has been scheduled tonight to fix it.

We apologise for the inconvenience caused.

2 April 2008, 15:20hrs

We detected some issues on one of our core switches, causing momentarily network connectivity issue to our Singapore data center, before traffic is automatically rerouted through another switch. The problem on the switch itself has been resolved after a hard reboot.

We apologise for the inconvenience caused.

31 March 2008, 08:00hrs

One of our Unix virtual servers in Singapore, PANDORA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 10:00hrs: The problem is due to a hard disk issue. Currently our engineers are replacing the hard disk and restore the data from our backup. Any further updates will be posted here.

Update at 11:24hrs: The faulty hard disk has been replaced and the data has been restored. The server is now back up.

We apologise for the inconvenience caused.

4 March 2008, 11:45hrs SGT

One of our Windows virtual servers in Singapore, MAGGIE, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:35hrs SGT: The problem was due to a RAID issue, which has since been resolved. The server is now back up.

Update on 12 March 2008, 09:10hrs: The server is currently having some technical issues again. Currently our engineers are investigating to resolve the problem ASAP.

Update on 12 March 2008, 09:30hrs: The problem is due to a faulty hard disk. The server is now back up. A maintenance is scheduled to replace the faulty hard drive.

We apologise for the inconvenience caused.

26 February 2008, 01:30hrs SGT

We detected some slowness problem affecting the network connectivity from certain networks to our Singapore data center, due to some network attack to one of our customers' servers. We have blocked the attack and network connectivity is now back to normal.

We apologise for the inconvenience caused.

20 February 2008, 11:40hrs SGT

One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:30hrs SGT: We have replaced the hardware of the server and the server is now up. Email services have been restored, however we notice that some websites are not loading up properly. Our engineers are currently investigating on this matter.

Update at 14:50hrs SGT: Our engineers have fixed some website applications affecting a few sites. All services have been fully restored and our engineers are currently monitoring the server closely.

We apologise for the inconvenience caused.

14 February 2008, 10:30hrs SGT

One of our Unix virtual servers in Singapore, HELIOS, is quite unstable in the past couple of days. Currently our engineers are investigating to resolve the problem permanently. Initial investigations show that the problem is due to a hardware issue. Any further updates will be posted here.

Update at 12:15hrs: The server is having problem again. Currently our engineers are performing an urgent maintenance to replace the hardware to isolate possible hardware issues and resolve the problem permanently.

Update at 14:05hrs: The hardware of the server has been replaced and the server is now up. We are currently monitoring the server closely.

We apologise for the inconvenience caused.

6 February 2008, 20:30hrs

One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update on 23:20hrs: The server is already back up.

Update on 9 February 2008, 14:45hrs: The server is still having intermittent technical issues since earlier this morning. Our engineers are currently investigating to resolve the problem ASAP.

Update on 12 February 2008, 17:40hrs: We have replaced the server with a new set of hardware last Saturday (9 Feburary 2008) and so far the problem does not re-occur since. We are still currently monitoring the server closely.

We apologise for the inconvenience caused.

11 January 2008, 14:15hrs

We detected some network connectivity issues to our US partner's data center facilities, affecting the network connectivity to some of our servers hosted in US. Currently we are liaising with our US partner to have them resolve the problem ASAP. Any further updates will be posted here.

Update on 15:15hrs: The network connectivity has been restored.

We apologise for the inconvenience caused.

11 January 2008, 03:30hrs

We detected some network issues affecting certain subnets within our Singapore data center facilities. Currently our network engineers are working on to resolve the problem ASAP.

Update on 04:15hrs: Network connectivity is now up, but customers might experience higher latency than usual.

Update on 05:00hrs: Network connectivity is now fully restored. Currenty we are still monitoring the network closely.

Currently our network engineers are still investigating the exact cause of the problem. Any findings, if any, will be posted here when it's available.

Update on 15 January 2008, 15:30hrs: The problem is due to a hardware problem on one of our switches. Problem is resolved after the faulty switch is replaced.

We apologise for the inconvenience caused.

26 December 2007, 11:45hrs

We detected some issues on the international link to one of our upstream providers in Singapore. We have reported this matter to our upstream provider and they are currently investigating to resolve the problem ASAP. Any further updates will be posted here.

Our customers might encounter slowness problem while accessing their servers hosted in our Singapore data center from international/overseas network.

Update at 13:15hrs: Our upstream provider has resolved the problem and the network connectivity has been restored.

We apologise for the inconvenience caused.

24 October 2007, 15:30hrs

One of our Windows virtual servers in Singapore, ALEXANDER, is having some technical issues. Currently our engineers are troubleshooting to resolve the problem ASAP. Any further updates will be posted here.

Update at 16:00hrs: Our engineers have investigated and found out that the server was unstable due to some RAID mirroring issues. The technical problem has been resolved and the server is now back up.

We apologise for the inconvenience caused.

12 August 2007, 16:15hrs

One of our Unix virtual servers in Singapore, HESPERUS, was having some technical issue. Our engineers have investigated on this matter and isolated the problem to be caused by a hardware issue. The problem has been resolved after the faulty hardware is being replaced.

We apologise for the inconvenience caused.

12 August 2007, 15:45hrs

We detected some partial routing issues affecting network connectivity to our Singapore data center facilities. Our network engineers have resolved the problem and now network connectivity has been restored.

Currently our network engineers are investigating on the exact cause of the problem and perform the necessary actions to prevent the same problem from happening in the future.

We apologise for the inconvenience caused.

29 July 2007, 08:00hrs SGT

We detected some slowness problem to certain networks due to some issues within one of our upstream provider's network. Currently we have performed some workaround by rerouting some traffic to resolve the problem temporarily. We have escalated this problem to our upstream provider and they are currently working on to resolve this problem permanently.

Update at 13:00hrs: Our upstream provider has resolved the problem and traffic has been re-routed back as per normal.

We apologise for the inconvenience caused.

27 July 2007, 13:30hrs SGT

We detected some network connectivity issues to our US partner's data center facilities, affecting the network connectivity to some of the servers hosted there. Currently network connectivity is already back to normal, and we are currently liaising with our upstream provider to find out the exact cause of the problem.

We apologise for the inconvenience caused.

15 July 2007, 11:00hrs SGT

One of our Windows virtual server in Singapore, IFRIT, is having some technical issues. Our engineers have investigated on this matter and isolated the problem to be caused by a hardware issue. The problem has been resolved after the faulty hardware is being replaced.

We apologise for the inconvenience caused.

12 July 2007, 18:00hrs SGT

We detected a short network connectivity issue within our Singapore data center facilities. Currently the network is already back up and we are still monitoring the network closely.

Our network engineers are investigating to find out the exact cause of the problem and to prevent the same problem from happening in the future. Any further updates will be posted here.

Update at 22:00hrs: Our network engineers have isolated the problem to be an internal routing issue due to a switch's problem. Preventive actions have been taken to avoid similar problems in the future. We will still monitor the network closely to ensure the problem does not happen again.

We apologise for the inconvenience caused.

19 June 2007, 06:00hrs SGT

One of our Unix VPS server in Singapore, SGVZ01, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update on 16:00hrs SGT: The server was having some hardware issues. We have rebuilt the server and restored the data. The server is now back up.

We apologise for the inconvenience caused.

29 May 2007, 17:25hrs SGT

One of our Windows virtual server in Singapore, ALEXANDER, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update on 18:15hrs SGT: The server is already back up. We are currently monitoring the server closely.

Update on 01 Jun 2007, 11:00hrs SGT The server continues to face operating system and application software issue. The server is currently down for maintenance and our engineer is currently restoring the system from disaster recovery image.

Update on 01 Jun 2007, 13:00hrs SGT The restored system is also facing issue. Out engineer is now attempting to reinstall back the application software.

Update on 01 Jun 2007, 15:30hrs SGT The server is up and running with all email related services restored. However, there are still some websites issue not resolved. Our engineers are continuing troubleshoot on the website problem.

Update on 01 Jun 2007, 20:30hrs SGT The issue related to website ASP and .Net scripts has been resolved. All websites should be up but we are still doing some checkings.

We apologise for the inconvenience caused.

19 May 2007, 13:10hrs SGT

We detected intermittent connectivity issues to our data center facilities in Shanghai, China, due to some network attack to one of our customers' server. Our upstream provider in China has blocked the network attack and network connectivity has been restored.

We apologise for the inconvenience caused.

19 May 2007, 05:00hrs SGT

We detected some routing issues affecting connectivity between US and certain subnets within our Singapore data center. Our upstream provider is currently investigating on this matter. In the meantime, we have performed some workaround to temporarily resolve the problem until our upstream provider resolves the problem permanently.

We apologise for the inconvenience caused.

9 May 2007, 16:15hrs SGT

We detected some intermittent connectivity issues within our Singapore data center facilities. Currently our network engineers are investigating the cause of the intermittent network issue and resolve the problem ASAP. Any further updates will be posted here.

Update on 17:00hrs: The intermittent network connectivity issue has been resolved. Currently we are monitoring the network closely.

We apologise for the inconvenience caused.

4 May 2007, 11:15hrs SGT

One of our Unix virtual servers in Singapore, ELARA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update on 11:30hrs SGT: The server is already back up, and we are monitoring the server closely to ensure its stability.

We apologise for the inconvenience caused.

26 April 2007, 17:30hrs SGT

We detected some technical problems on ALEXANDER, one of our Windows virtual servers in Singapore. The problem was due to some hardware issue on one of the hard disks, and the problem has been resolved after the hard disk is being replaced.

We apologise for the inconvenience caused.

20 April 2007, 10:40hrs SGT

We detected a new variant of Warezov virus is spreading via e-mail. The e-mails disguise themselves as security update warnings from service providers, and contain a zipped file attachments contain the worm virus itself.

Sample of the e-mail:

---cut---
Do not reply to this message

Dear Customer,

Our robot has fixed an abnormal activity from your IP address on sending e-mails. Probably it is connected with the last epidemic of a worm which does not have patches at the moment. We recommend you to install a firewall module and it will stop e-mail sending. Otherwise your account will be blocked until you do not eliminate malfunction.

Customer support center robot
---cut---

We advise customers to immediately delete the e-mail and the attachment if they happen to receive such e-mails. Customers are advised not to open the file attachment.

Currently we are working closely with our anti-virus vendor to ensure that the new variant of the virus is blocked.

Related articles:

• Worm spreads in the guise of a Security Update
• Malware worm pretends to be security update
• Massive Virus Outbreak

We apologise for the inconvenience caused.

9 April 2007, 16:00hrs SGT

Server Level Spam Filtering and Tagging on Windows Virtual Servers

We are introducing spam filtering feature on our Windows virtual servers as an enhancement to our email services on Windows. This new spam filtering feature is utilizing the best open source spam fighting solution, spamassassin as the content filtering engine.

Mails below certain size will be sent for analysis to our central spamassassin servers and a score will be given to each mail. We are setting two server level score thresholds, a low and a high.

For a mail with score above the high threshold, it would be classified as definite spam and mail server will reject it. For a mail with score between low and high threshold, it will be tagged as SUSPECTED spam on the subject line. Mails with score lower than the low threshold will be passed without alteration.

The high threshod is set at a number that a mail with that kind of spam score would definitely be a spam and the probability of false classification at the high score threshold is very very small.

The system only subjects incoming mails from external or non-authenticated source for spam filtering. If you are sending out email using your Outlook email client and using SMTP authentication, your email will not be subjected to spam filtering.

As spam filtering is not a 100% exact science, there are possibilites that mails may be wrongly tagged or rejected. If you encounter issue related to this, please log a case with our support team and we will see how we can help you to resolve it.

30 March 2007, SGT 12:00hrs

One of our Unix virtual servers in Singapore, ELARA, is having some technical issues. Currently our engineers are investigating to resolve the problem ASAP. Any further updates will be posted here.

Update at 12:30hrs: The server is already back up.

We apologise for the inconvenience caused.

28 March 2007, SGT 14:45hrs

One of our Unix virtual servers in Singapore, EUROPA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.

We apologise for the inconvenience caused.

5 March 2007, SGT 16:00hrs

We detected some issues on the network connectivity between Webvisions and Starhub, one of our upstream providers. Traffic has been automatically re-routed through our other upstream providers, however customers might experience higher latency than usual. Customers using Starhub bandwidth only or customers subscribing bandwidth directly to Starhub might have some issues accessing their servers.

Currently Starhub network engineers are investigating on this matter to resolve the problem ASAP. Any further updates will be posted here.

Update on 16:55hrs: Starhub engineers reported that there's a fiber cut affecting the network connectivity between their network and their switch located in Webvisions data center. Currently works are on-going to restore the cable. Any further updates will be posted here.

Update on 18:50hrs: We detected that the network connectivity is now up, and we are now still monitoring its stability. Starhub reported that they have temporarily switch the connection to an alternative link, while waiting for the affected main link to be restored fully.

Update on 6 March 2006, 10:15hrs: The main link has been restored, and Starhub has switched back the connectivity to the main link.

We apologise for the inconvenience caused.

21 February 2007, SGT 23:00hrs

We detected some network issues affecting our data center facilities in China, particularly Shanghai and Beijing. Currently our China provider is working with their upstream providers to resolve the problem as soon as possible. Any further updates will be posted here.

Update on 22 February 2007, SGT 04:30hrs: The network connectivity has been fully restored. Currently we are waiting for a report from our China provider with regards to this incident.

Update at SGT 13:30hrs: The network connectivity to our China data center facilities (Shanghai and Beijing) is down again. Currently our China provider is working with their upstream providers to resolve the problem ASAP.

Update at SGT 14:30hrs: The network connectivity has been fully restored. Currently we are waiting for a report from our China provider with regards to this incident.

We apologise for the inconvenience caused.

9 February 2007, SGT 10:55hrs

One of our Windows virtual private server (VPS), SGWINVZ01, is having some technical problems, most probably due to some licensing issues. Currently our engineers are investigating the problem and liaising with our vendor to have the problem resolved ASAP. Any further updates will be posted here.

Update on 12:30hrs: We have performed a workaround to temporarily resolve the problem. The server is now back up and running. Currently we are liaising with our vendor for a permanent resolution to the problem.

We apologise for the inconvenience caused.

25 January 2007, SGT 09:30hrs

We detected some network issues over at our upstream provider's network in US, affecting connectivity to our servers hosted in US. We immediately escalated this matter to our US upstream provider, who investigated on this matter and resolved the network issues. At the moment, network connectivity to our servers hosted in US has been restored.

We apologise for the inconvenience caused.

24 January 2007, SGT 09:30hrs

We detected some issues with the POP e-mail service on STYX. Our engineers have restarted the e-mail services to resolve the problem. The e-mail service is now back up.

We apologise for the inconvenience caused.

5 January 2007, SGT 12:30hrs

One of our Unix virtual servers in Singapore, DEIMOS, is having some technical issues. Currently our engineers are working to get the server up ASAP. Any further updates will be posted here.

Update at 13:00hrs: The server is already back up.

Update on 8 January 2007, 09:30hrs: The server is down again. Currently our engineers are working to get the server up ASAP, and perform the necessary troubleshooting and investigations to resolve the problem permanently.

Update at 10:30hrs: Our engineers suspected that the problem might be hardware-related. We have replaced the server with a new hardware, and the server is now already back up. We are currently monitoring the server closely to see whether the hardware replacement resolves the problem permanently.

Update on 15 January 2007, 16:00hrs: The server was down again over the weekend. Currently our engineers is scheduling for a replacement of one of the hard disks, to further isolate the problem. The hard disk replacement will be done tonight, starting from around 22:0hrs Singapore time. The maintenance process will take around 15-30 minutes.

We apologise for the inconvenience caused.

27 December 2006, SGT 10:00hrs

We detected some intermittent connectivity issues, resulting in some latency and packet loss issues between Singapore data center and certain networks in US. Currently we are still liaising with our upstream providers to resolve this problem. Any further updates will be posted here.

Update at 10:40hrs: We received reports that this network problem also affects some other ISPs in Singapore. Customers in Singapore using the affected ISPs might have difficulties accessing our servers hosted in our US data center.

Update at 11:00hrs: Our upstream providers have reported that high latency to some international sites may be experienced as several submarine cables were affected due to the earthquake in Taiwan. Currently our upstream providers are working with the media/telco providers on recovery.

Update at 11:30hrs: It is now widely reported that there are major connectivity problems between the US and Southeast Asia, Taiwan, China and Hong Kong due to major undersea cable disruptions. Connectivity between Singapore and Japan is also affected. Currently our upstream providers there are also working with the respective media/telco providers on the recovery process.

A sample report, of many global reports, is found at the Reuters web site and on Channelnewasia.com

Update at 17:00hrs: Our upstream providers in Singapore have reported that they have optimised the traffic by re-routing some of the affected traffic to other alternative routes. Overseas customers might experience better connectivity to their servers hosted in Singapore, however some latency and packet losses to some international sites are still expected.

Update on 28 December 2006, 10:45hrs: The Taiwan earthquake and aftershocks caused cable cuts on the C2C, APCN2, APCN and SMW3 submarine cable systems. This disrupted Internet traffic between US and most of parts of Asia. Although C2C and APCN2 are designed for redundancy, re-routing of traffic is not possible due to the double failures on these two cable systems.

At the moment, our upstream providers in China and Hong Kong are still working round-the-clock on the recovery process.

Update on 29 December 2006, 10:00hrs: Our upstream providers in Hong Kong and China have managed to re-route some of the affected traffic to other alternative routes. Overseas customers might experience better connectivity to their servers hosted in Hong Kong and China compared to yesterday. However, some latency and packet losses are still expected.

We apologise for the inconvenience caused.

25 October 2006, SGT 12:00hrs

One of our Windows virtual servers in Singapore, GALAHAD, is having some problems. Currently our engineers are investigating to get the server up ASAP. Any further updates will be posted here.

Update at 12:30hrs: The server is already back up.

We apologise for the inconvenience caused.

5 October 2006, SGT 23:45hrs

We detected intermittent high latency within our Singapore data center network facilities affecting some customers, starting from around 23:45hrs today. Our engineers quickly investigated this issue and found out that the problem is due to a network attack to one of our customer's server. We immediately isolated the problem and network latency was normalized at around 00:00hrs.

We apologise for the inconvenience caused.

3 October 2006, SGT 15:15hrs

There were some power issues affecting our Malaysian data center facilities. Currently our Malaysian data center partner TMNet has performed the necessary actions to rectify the problem.

Affected customers can contact my-support@webvisions.com should they require further information with regards to this matter.

We apologise for the inconvenience caused.

22 September 2006, SGT 17:45hrs

We detected intermittent high latency within our Singapore data center network facilities affecting some customers, starting from around 17:45hrs today. Our engineers quickly investigated this issue and found out that the problem is due to a network attack to one of our customer's server. We immediately isolated the problem and network latency was normalized at around 18:00hrs.

We apologise for the inconvenience caused.

28 August 2006, SGT 10:00hrs

One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are working on to resolve this problem ASAP. Any further updates will be posted here.

Update on 11:15hrs: The server is now up and running, and we are still monitoring it closely. Our engineers isolated the problem to one of its hard disks, and we might schedule an urgent maintenance tonight to replace it. Any further updates will be posted here.

We apologise for the inconvenience caused.

15 August 2006, SGT 10:30hrs

One of our Unix virtual servers in Singapore, MATIS, is having some technical issues. Currently our engineers are working on to resolve this problem ASAP. Any further updates will be posted here.

Update on 11:00hrs: Our engineers found out that it's a hard disk issue, and they have resolved the problem. The server is now up and running.

We apologise for the inconvenience caused.

24 April 2006, SGT 12:00hrs

One of our Windows virtual servers in Singapore, IFRIT, was having some technical issues. We have rebooted the server and performed some maintenance on the server to fix the problem. The server is currently back up, however we are still monitoring the server closely.

We apologise for the inconvenience caused.

7 April 2006, SGT 17:00hrs

We detected some intermittent network connectivity issue on our US upstream provider's network, affecting the network connectivity to several US virtual servers. At the moment we are liaising with our US partner to resolve the problem ASAP. Any further updates will be posted here.

Servers affected: IDA, HALLEY, FAFNIR, FENRIR

Update on 18:00hrs: Our US partner has resolved the problem, and network connectivity has been fully resolved.

We apologise for the inconvenience caused.

5 April 2006, SGT 14:40hrs

We detected some routing issues caused by bogus routing advertisements by Pacific Internet (PI) routers, affecting customers on virtual servers running PI IP addresses. We have liaised with PI to fix the routing problem. At the moment, the routing issues have been fixed and the network connectivity to the affected servers have been restored.

Servers affected: JUPITER, URANUS, PHOBOS, TETHYS, ODIN, TRITON

We apologise for the inconvenience caused.

20 March 2006, SGT 14:30hrs

One of our Unix virtual servers in Singapore, HYPERION, was having some technical issues. We have rebooted the server and performed some file system maintenance on the server to fix the problem, and the server is already back up.

We apologise for the inconvenience caused.

16 February 2006, SGT 14:40hrs

Our US upstream provider is having some intermittent network issues, affecting some of our virtual servers hosted in US. Currently we are liaising with our US upstream provider to get the problem resolved ASAP. Any further updates will be posted here.

Servers affected: IDA, HALLEY, FAFNIR, FENRIR.

Update on 17 February 2006, SGT 17:00hrs : Our US upstream provider have already managed to isolate the exact cause of the netwrok issue to one of the core network equipment. Presently, they are still in the midst of rectifying the problem will update us once they have completed it.

Update on 18 February 2006, SGT 17:00hrs : Our US upsream provider have completed their maintenance and network services are back to normal.

We apologise for the inconvenience caused.

18 January 2006, SGT 20:00hrs

One of our core router's interfaces on is flapping (going up and down), causing intermittent instability of the routing within our Singapore data center network facilities. Our network engineers have resolved the problem by rebooting the router, and network connectivity has been fully resolved since.

We apologise for the inconvenience caused.

4 January 2006, SGT 10:45hrs

We detected intermittent high latency within our Singapore data center network facilities. Our network engineers quickly investigated and isolated the problem to a faulty network equipment. We are scheduling an urgent maintenance today (Wednesday, 4 January 2006) at 12:00hrs to replace the faulty equipment.

We apologise for the inconvenience caused.

15 December 2005, SGT/MYT 12:15hrs

We detect very high latency on the connectivity within TMnet network, affecting network connectivity to our Malaysia data center facilities. At the moment, we are liaising with our provider in Malaysia, TMnet, to resolve the connectivity issue as soon as possible. Any updates will be posted here.

Update on 14:15hrs: Network connectivity has been restored. Currently we are waiting for our upstream provider's report with regards to this matter.

We apologise for the inconvenience caused.

7 December 2005, SGT 16:50hrs

One of our Unix virtual servers in Singapore, HESTIA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.

Update on 15 December 2005, SGT 10:00hrs: The server was hung again, and it's already back up after a reboot and file system maintenance on the server. Currently our engineers are investigating the exact cause of the problem to minimise (if not prevent) the problem from happening again in the future.

We apologise for the inconvenience caused.

26 November, SGT 19:30hrs

We have isolated a minor power disturbance that affected a number of racks in our Singapore data center. This may have resulted in intermittent disruption to the services a number of hosting account users. Escalation procedures were activated and all services were restored within minutes. Currently our engineers are working with our power vendors to further investigate this problem.

Please refer to our maintenance notification site for any updates regarding this issue.

25 October 2005, SGT 01:30hrs

One of our Unix virtual server in Singapore, HIMALIA, was having some hard disk issues. Our engineers have reinstalled the operating system and restored the data from Monday early morning's backup. The server is now up since around 08:30hrs this morning.

We apologise for the inconvenience caused.

25 September 2005, SGT 09:00hrs

One of our upstream providers, Pacific Internet (PI) was having some routing issues since this morning, affecting connectivity to some of our virtual servers using PI IP addresses. Servers on our BGP-enabled IP addresses are not affected.

Update on 13:30hrs: PI has resolved the routing for local (Singapore) destinations. But the servers were still having problems accessing international destinations.

Update on 24:00hrs: Finally PI has resolved the routing problem for international destinations. The servers are now accessible both locally and internationally. We are currently waiting for a formal incident report from PI on this matter.

We apologise for the inconvenience caused.

16 September 2005, SGT 09:15hrs

One of our Unix virtual servers in Singapore, DEIMOS, is having some hardware issues. We are preparing a new hardware to resolve the problem. Any further updates will be posted here.

Update on 09:50hrs: Our engineers have prepared a new set of hardware for DEIMOS, and the server is now already back up.

We apologise for the inconvenience caused.

13 September 2005, SGT 15:55hrs

One of our Unix virtual servers in Singapore, DEIMOS, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.

We apologise for the inconvenience caused.

18 August 2005, SGT 10:30hrs

One of our Unix virtual servers in Singapore, HIMALIA, was hung. We have rebooted the server and performed some file system maintenance on the server, and the server is already back up.

We apologise for the inconvenience caused.

29 July 2005, SGT 09:00hrs

One of our virtual servers in US, IDA, is having some problems. At the moment we are still liaising with our US partner to get the server up ASAP. We will post any further updates with regards to this issue here.

Update on 10:30hrs: Our partner has rebooted the server, and our engineers have performed the necessary investigation and troubleshooting to resolve the problem. The server is now already back up.

We apologise for the inconvenience caused.

25 July 2005, SGT 11:40hrs

We detected high CPU utilisation issue on one of our core routers, and would need to perform an urgent network maintenance to resolve the problem. The high CPU utilisation issue is fixed after the maintenance.

We apologise for the inconvenience caused.

20 July 2005, SGT 11:45hrs

We detected some routing issues on one of our core routers, and we have immediately rebooted the router to resolve the problem. Traffic was automatically re-routed to the other router after 3-5 minutes, and network connectivity was fully restored after the router is rebooted.

We apologise for the inconvenience caused.

18 July 2005, SGT 17:30hrs

One of our Unix virtual servers in Singapore, RHEA, is having some problems. The server is unable to boot-up due to some hard disk issues. At the moment, our engineers are still working on to restore the server.

Update on 20:00hrs: Our engineers have restored the server from our DR image backup and the server is now already back up.

We apologise for the inconvenience caused.

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